Effective as of 1 July 2026
At PelEng Consulting Engineers, we value your privacy and are committed to protecting your personal information. This Privacy & Security Policy explains what information we collect through our website, how we use it, and how we protect it.
1. Information We Collect
When you submit an enquiry through our website, we may collect the following information:
Your name
Your email address
Your phone number
Details about your project or enquiry
Providing this information is voluntary; however, it enables us to respond to your enquiry and provide the information or services you have requested.
2. How We Use Your Information
We use the information you provide to:
Respond to your enquiry.
Contact you regarding your project or requested services.
Prepare quotations or proposals where requested.
Provide customer support.
Improve our website and the services we offer.
We will only use your personal information for the purposes for which it was collected unless otherwise required or permitted by law.
3. How We Protect Your Information
We take reasonable steps to protect the personal information you provide through our website.
These measures include:
Secure Socket Layer (SSL) encryption to protect information transmitted through our website.
Appropriate security measures to safeguard information against unauthorised access, disclosure, alteration or loss.
While we take reasonable precautions, no method of transmitting information over the internet or storing electronic data is completely secure. As such, we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent or trade your personal information.
We may disclose your information:
To trusted service providers who assist in operating our website or business, where necessary.
Where required or authorised by Australian law.
To protect our legal rights or respond to lawful requests from government authorities.
Any third parties engaged by us are expected to keep your information confidential and use it only for the purpose for which it was provided.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
You can disable cookies through your web browser settings; however, doing so may affect some website functionality.
6. Your Rights
You may request to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request the deletion of your personal information, subject to any legal obligations requiring us to retain certain records.
To make a request, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites. These websites operate independently of PelEng Consulting Engineers, and we are not responsible for their privacy practices or content.
We encourage you to review the privacy policies of any third-party websites you visit.
8. Changes to This Policy
We may update this Privacy & Security Policy from time to time to reflect changes in our business practices or legal obligations.
Any updates will be published on this page with a revised effective date.
9. Contact Us
If you have any questions about this Privacy & Security Policy or how we handle your personal information, please contact us:
PelEng Consulting Engineers
Phone: 0418 264 265
Email: web-enquiries@peleng.com.au
